Steve Smith - Stop Being an Idiot - Flash (Medium) - 20100928 07.10.12PM
X
Stop Being an Idiot
Hello!
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Things to Cover
Respecting Users
Stanley Garn
Are Not Stupid
My Mother
Why Call Users Stupid?
Inexperienced
Rupert Murdoch
Intimidated
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Become Frustrated
Joshua Porter
Want to Succeed
Benny Hill
How do we fix it?
Things to Cover
Removing
Love Choices
Hate Choices
Jams
Mutual Funds
Digital Cameras
Antoine de Saint-Exupery
Unknown
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Things to Cover
Simplifying
Kim Goodwin
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Expensive
Development
Maintain
Complexity
Interface Real Estate
Interface Real Estate
Features are Great
A Feature is Worth It
Things to Cover
Focusing
Task Oriented
Context
One Context Only
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Stable Context
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Things to Cover
Wrap Up
Tool Tips and Help Text?
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The Power User?
People Who Still Struggle?
People Want to Succeed
It’s Our Job to Help Them
Be Jealous of Interface
Be Wary of Features
Think in Context
Is Everyone’s Job
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00:00
/
00:00
CC
Respecting
and
Enlightening
Your
Users
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to
edit
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to
edit
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edit
1.
Respecting
2.
Removing
3.
Simplifying
4.
Focusing
5.
Wrap
Up
Empathy,
not
Apathy
If
the
Aborigine
drafted
an
I.Q.
test,
all
of
Western
civilization
would
presumably
flunk
it.
Your
Users
For
Instance,
We’re
not
in
touch
with
their
needs
We
value
our
needs
over
theirs
If
they’re
unhappy,
it
means
we’re
doing
something
wrong
Your
Users
May
Be
I
don’t
understand
the
technology.
But
you
don’t
have
to.
You
have
to
understand
what
it
can
do
for
you.
They
May
Be
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to
edit
They
May
The
behavior
you’re
seeing
is
the
behavior
you’ve
designed
for
(whether
intentional
or
not).
They
Just
because
nobody
complains
doesn’t
mean
all
parachutes
are
perfect
Listen
to
your
users
Learn
about
them,
if
possible,
outside
the
world
of
software
Be
genuinely
thankful
for
feedback
Remember
the
User
Experience
is
our
responsibility
1.
Respecting
2.
Removing
3.
Simplifying
4.
Focusing
5.
Wrap
Up
Choices
are
Bad
People
Say
They
People
Actually
Example
Example
Example
Perfection
is
achieved
not
when
there
is
nothing
left
to
add,
but
when
there
is
nothing
left
to
take
away.
Design
is
the
art
of
gradually
applying
constraints
until
only
one
solution
remains.
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to
edit
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to
edit
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edit
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edit
1.
Respecting
2.
Removing
3.
Simplifying
4.
Focusing
5.
Wrap
Up
Features
are
Bad
Features
are
meaningless.
They
mean
nothing
to
users.
A
coherent
product
user
interface
is
the
product
to
users.
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to
edit
Features
Are
Not
Just
Expensive
to
They
Add
They
Require
They
Require
That
Said,
Make
Sure
1.
Respecting
2.
Removing
3.
Simplifying
4.
Focusing
5.
Wrap
Up
Distractions
are
Bad
People
are
It’s
All
About
Provide
Interface
for
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to
edit
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to
edit
Your
User
Expects
a
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to
edit
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to
edit
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to
edit
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to
edit
1.
Respecting
2.
Removing
3.
Simplifying
4.
Focusing
5.
Wrap
Up
Additional
Thoughts
and
Takeaways
But
what
about
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to
edit
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to
edit
But
what
about
But
what
about
Remember
Remember
Remember
Remember
Remember
Remember
that
User
Experience
Double-click
to
edit
case
.
the
union
.
touch
we're
certainly
.
the
meeting
.
so
yeah
you
didn't
there
were
six
people
.
Removing
Regina
.
two
.
.
the
.
the
US
.
you're
.
Shaw
Yes
what's
up
Your
Honor
.
so
.
forceful
supplements
.
to
say
he's
been
speaking
here
.
you
can
.
.
it's
all
.
so
yes
my
edit
the
it
is
.
Listen
.
while
overall
standards
.
it
.
.
Jane
.
this
.
understanding
Enlightening
.
second
and
getting
the
.
the
users
.
it's
one
.
and
how
long
will
the
kids
.
it's
easy
is
User
Experience
cross
.
so
it's
not
just
for
us
People
was
No
.
so
.
why
.
.
O'Hara
said
the
winner
.
most
of
we're
all
on
the
water
.
the
ones
you
.
.
.
it
will
release
.
Lieutenant
Johnny
majors
builder
Real
to
their
students
.
what
sign
.
she
Design
and
build
more
.
you'll
see
what's
.
it's
.
recently
we
don't
have
no
lunch
Burress
was
the
hosts
in
the
small
are
.
this
tomorrow
.
User
Thanks
.
it's
.
so
on
.
he
said
.
CMS
needs
a
are
excited
that
.
so
.
J
users
.
on
.
this
was
.
Inaudible
.
so
.
what's
.
.
related
.
what
it
.
Focusing
.
.
so
I'm
Expects
.
Ah
.
first
is
the
is
also
Users
that
.
.
Ray
.
.
Murrow
saw
or
world
four
years
.
Mays
and
the
number
of
people
.
Bill
software
.
there's
so
.
this
is
.
so
are
always
on
these
years
.
it's
.
or
an
easy
to
see
what
they
did
they
Users
on
the
stand
in
the
US
.
.
so
.
says
.
the
irony
drafted
in
nineteen
test
all
Western
civilization
.
.
K
.
this
is
going
Context
is
the
edit
.
.
DC
Stupid
Crater
.
there
are
a
fine
upstanding
people
who
two
years
passes
They
do
Job
.
the
understand
or
regions
.
they
.
why
are
terrorists
the
team
always
stands
that
it's
all
straight
.
Kear
Users
They
may
not
when
.
this
we
are
.
Steven
Wright
.
they're
fine
people
.
and
we
should
be
more
.
no
.
in
understand
.
King
So
you're
Users
on
us
.
first
more
.
.
first
.
and
there
is
no
single
person
is
humorous
.
.
and
Judy
users
based
on
that
city
has
Actually
during
her
.
Shero
on
computer
.
and
yet
I
still
.
one
.
ups
stock
is
just
a
to
the
are
.
there
is
no
.
well
you
know
what
.
where
is
it
a
little
.
the
edit
some
things
and
write
their
words
.
it's
.
it's
.
try
finding
.
.
it's
frustrating
.
the
results
.
she
was
and
she
is
also
merging
trees
while
we
created
things
.
he's
very
old
house
.
don't
understand
.
.
so
what
will
you
Stupid
.
although
leaders
recently
.
.
their
needs
.
we
don't
understand
what
was
their
one
to
you
.
we're
always
.
don't
get
.
legal
understand
is
he
great
.
you
just
want
to
surrender
.
once
they
.
a
friend
.
two
years
of
legal
to
fly
.
most
likely
are
you
there
.
did
you
knowing
about
the
day
will
one
day
.
are
the
ones
last
second
decision
and
endurance
slower
and
seventy
.
and
.
he
says
this
is
my
right
again
.
.
worries
over
theirs
.
well
you're
selling
is
all
the
good
work
.
so
who
is
not
wrong
it's
your
energies
to
the
to
this
Your
are
.
and
.
only
one
.
is
there
.
to
users
run
just
to
get
something
on
It's
my
Just
because
I'm
so
wrong
for
him
.
it's
unusual
to
say
.
so
Lou
most
needs
.
one
.
Brees
human
right
to
users
are
Your
know
his
mind
.
one
.
so
.
it's
usually
a
serious
and
Stupid
communities
.
whatever
of
who
is
one
huge
TV
.
and
he
and
mobile
Is
says
.
no
.
the
NOAA
also
contains
its
.
.
the
unions
.
are
you
going
Users
.
don't
use
.
more
images
.
yes
.
the
surgeon
.
she
said
.
so
it's
.
users
are
on
doesn't
it
.
this
is
the
thing
is
when
the
edit
.
she
.
Austrian
.
the
notice
.
she's
Intimidated
on
its
.
this
just
does
so
Lou
the
Redskins
Carolina
.
if
you
don't
you
.
a
message
to
the
press
.
this
group
were
Users
.
can
.
.
seven
.
what's
your
thought
Sure
.
they
believe
that
there
is
an
to
eighty
percent
.
what
is
the
first
time
.
so
you're
.
so
what
it
Digital
.
toll
since
the
year
with
just
kept
going
and
.
.
Walsall
tools
or
you
can
also
unfamiliar
.
Experience
it
is
over
.
his
four
seasons
.
the
are
assembling
a
.
smoke
was
going
on
.
the
dollar
.
you
may
Frustrated
.
this
is
a
nation
into
Things
one
knows
when
it's
not
the
only
difference
.
five
.
.
the
rules
Users
No
and
it's
only
.
Islam
because
Islam
is
home
seller
misbehavior
seeing
.
the
new
US
visitors
.
you
designed
for
.
whether
intentional
.
people
are
frustrated
.
in
User
Euronext
speeches
Users
INST
Frustrated
.
and
troubling
.
.
you
.
.
as
.
it's
.
J
.
really
all
we
Cipel
was
Succeed
They
really
do
know
in
Los
Your
Interface
one
.
the
Steelers
are
the
new
one
see
the
Want
ceiling
.
and
when
they
don't
.
they
did
last
year
and
away
they
get
.
just
join
in
any
game
.
so
Choices
with
her
.
Julian
Bliss
.
the
owner
.
see
you
in
the
year
ago
Hello
boisterous
talents
of
people
who
say
the
war
.
the
energy
in
you're
telling
.
no
.
and
there's
a
lot
of
Your
Day
.
he
met
people
saying
things
are
difficult
theirs
and
walking
along
were
plentiful
.
just
you
don't
have
time
.
no
one
admits
you
.
.
he
wants
.
he
was
going
on
.
so
this
was
just
the
water
will
be
more
than
once
he
stopped
working
.
the
law
.
so
people
are
one
to
two
.
while
.
so
the
.
Listen
.
this
is
huge
huge
day
.
.
you
Design
software
that
User
actually
says
no
.
he
says
faced
with
you
.
people
were
losing
so
.
Sheehan
Houston
.
one
said
you
lost
.
.
listening
in
.
this
is
what
was
in
Things
view
is
that
you
communication
.
when
it's
launched
.
why
the
area
.
later
on
.
mostly
people
.
you
will
see
when
to
use
more
.
he
is
charismatic
User
who
also
teaches
Q
are
you
and
says
their
options
.
.
and
everybody
was
.
the
.
he's
doing
the
most
for
us
.
right
.
the
theory
were
true
.
K
.
so
you
get
all
these
people
doing
this
nothing
else
.
when
what
feedback
.
Listen
.
don't
Just
relax
.
see
you
.
most
kids
not
to
hear
what
it's
.
also
the
world's
.
.
no
regrets
.
this
was
our
little
.
can
.
there's
no
longer
has
told
me
this
.
he
nothing
has
been
Things
.
you
just
saw
you
Your
Users
.
just
sitting
in
a
row
.
also
what
salvage
work
.
so
.
the
Orwellian
is
because
the
more
one
of
them
has
People
.
more
Enlightening
more
you
can
Things
and
the
rest
of
the
more
human
beings
.
related
Your
Users
.
if
you
delay
these
people
and
anyone
should
four
.
it's
all
in
one
.
and
last
winter
comes
.
.
and
while
the
numbers
we
will
set
the
Senate
redesigning
genuinely
thankful
.
and
I'm
Josie
Users
Well
you
told
Saint
you
what
suggestions
in
your
students
.
the
.
there
de
to
right
C
.
the
wrong
with
that
.
for
Release
June
and
labor
Them
.
Randall
said
.
says
Moses
.
and
so
has
you
.
the
thing
.
what
genuinely
May
one
.
you
really
Users
you
do
this
when
you
get
feedback
position
change
you
.
get
lost
.
you're
smart
you
.
ladies
users
.
I'm
not
.
and
you
know
moral
messages
.
so
.
last
They
were
the
User
series
is
all
is
lost
.
the
are
signaling
amendments
.
it
was
a
are
you
really
Only
.
although
it's
not
just
Users
here
in
Russia
.
just
People
are
Design
.
this
Everyone's
Job
.
.
so
.
that's
perspective
.
so
Removing
.
so
the
only
Choices
are
back
.
so
he
understand
People
need
Hello
Judy
.
the
findings
more
years
.
Arcelor
is
Frustrated
or
the
to
the
.
.
he's
there
.
but
he
is
live
from
Moscow
has
suggested
.
so
.
truly
it's
been
Choices
.
people
say
well
Choices
said
.
who
.
the
Austrian
we
get
her
.
I
want
to
do
or
you
Choices
.
well
.
let's
turn
.
he
Choices
.
this
is
what's
so
User
the
institute's
on
this
show
and
people
Choices
.
all
.
Lou
They
don't
like
what
.
and
as
a
when
there
are
no
to
any
restaurant
owner
who
read
residents
.
it's
to
three
.
some
.
the
do
three
things
.
you
can
order
your
own
and
Order
.
are
.
she
should
work
.
.
C
.
they
are
mentally
.
well
his
long
record
.
the
new
order
.
what's
in
this
league
.
I
don't
I
don't
even
know
the
lieutenants
that
.
stay
.
means
was
this
a
stir
last
.
so
there
is
several
years
.
three
former
New
Alanis
doesn't
he
.
.
the
owner
of
four
.
recent
years
swarms
of
principle
.
leaders
users
.
Mr
.
it's
a
very
very
smart
people
.
overall
sentiment
here
.
he
never
shown
to
us
.
it's
one
.
ZAHN
You're
also
use
the
next
three
days
in
the
studies
that
Double
all
uses
of
its
.
there
is
the
number
of
years
ago
Up
one
.
he
was
smokers
and
to
do
some
real
story
.
that
is
.
.
when
.
one
thirty
Choices
of
Jams
on
store
shelves
.
players
from
.
no
.
dairy
Your
story
on
what
are
you
.
he
always
.
J
Seo
see
seeing
the
scene
anywhere
.
.
there
is
a
six
to
six
Choices
Jams
.
only
edit
in
Seoul
.
you
are
.
Tuesday
and
a
one
to
thirty
Options
Next
.
because
we
are
.
why
.
but
it
is
cast
.
so
.
when
there
were
sixteen
to
see
you
.
six
options
and
decide
.
and
this
general
area
.
and
they
sold
more
.
it's
been
Say
edit
unusual
so
on
.
the
remains
of
a
.
.
one
issue
no
.
but
.
this
is
unusual
on
.
lawyers
.
on
.
retired
was
unusual
was
the
doctor
knows
.
and
they
saucers
.
any
to
those
like
such
groups
.
for
more
options
he
wants
to
their
users
.
why
Choices
one
.
you
know
.
this
is
a
concern
.
it's
Saddam's
most
.
yes
owners
got
more
and
more
of
their
needs
.
will
you
use
.
is
it
is
everywhere
.
on
Baltimore
Choices
may
retire
bonds
.
the
single
decrease
in
participation
and
Require
.
the
is
more
not
us
.
not
on
something
you
have
gone
free
money
for
my
company
matching
donations
.
he
didn't
really
make
a
choice
when
you're
using
options
.
we're
less
likely
to
mention
is
beginning
.
in
general
more
options
than
what
it
.
there
were
more
or
less
satisfied
to
his
men
because
they
are
regional
war
.
it
is
.
one
of
the
season
.
well
I
think
is
close
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see
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are
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air
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slow
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right
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dollar
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answer
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example
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edit
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euro
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think
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edit
them
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we
knew
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know
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years
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peace
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US
one
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and
so
you
don't
get
this
list
.
the
news
.
the
other
Your
show
yes
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there
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all
Context
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and
.
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is
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see
signs
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the
are
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years
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on
test
all
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better
only
twice
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to
me
are
worried
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structure
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wanted
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what
is
it
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more
simpler
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this
new
one
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use
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know
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percent
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to
think
arrested
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dinner
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contacts
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use
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signing
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of
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news
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your
location
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several
seconds
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two
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say
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likely
to
reduce
the
are
to
leave
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.
.
the
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scene
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danger
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know
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.
gross
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know
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needs
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London
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one
more
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.
what
a
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theirs
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later
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used
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cars
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owner
of
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last
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on
the
.
two
years
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they
.
she
How
long
was
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result
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mission
.
you
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four
x
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this
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he
said
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interested
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you
know
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last
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huge
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can
see
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get
back
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our
last
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why
.
seriously
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let's
focus
on
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are
this
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.
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this
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leader
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case
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know
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Tool
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reason
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existing
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genre
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day
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loss
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or
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are
you
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you
take
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series
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does
international
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agents
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used
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see
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your
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star
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for
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cost
of
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people
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confusion
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thanks
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wrong
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right
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no
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always
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play
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stay
there
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star
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hearing
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up
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roads
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this
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then
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narrowing
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it
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lawyer
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years
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seat
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are
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actually
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year
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not
alone
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this
there
to
hear
from
two
to
zero
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go
over
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says
yes
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sign
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gas
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story
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problem
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his
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see
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.
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you
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increasing
share
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so
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thinking
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done
User
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go
here
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it's
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a
striking
thing
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house
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use
the
same
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there's
more
commissioners
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results
picture
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say
like
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hold
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this
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getting
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was
issued
for
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.
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mean
more
news
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you
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.
go
back
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used
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chant
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solution
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edit
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existing
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June
four
.
people
just
saw
.
this
.
three
Miami
on
needs
a
few
things
.
said
Lester
.
the
center
People
.
no
.
Alan
Julian
.
no
.
you
always
.
this
is
since
last
year
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my
suggestion
would
be
there
.
hours
into
Your
Who
says
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on
AG
.
easy
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and
he
said
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all
you
college
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that's
the
reason
why
we're
.
and
.
Want
said
.
well
you'll
see
Sure
.
means
for
most
people
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when
it
really
.
easy
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we're
getting
in
your
store
for
us
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King
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were
saying
in
a
lot
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you
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know
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.
there
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immediately
known
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she
was
keeping
her
.
the
Seahawks
.
these
evil
people
in
Still
Struggle
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once
again
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you
really
do
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it
was
understand
.
they
might
say
.
Asian
.
things
are
edit
always
so
.
those
are
still
places
you
grew
up
you
know
Stable
one
twenty
Z
.
so
who
is
selected
.
so
there
still
is
an
Indian
firm
.
right
.
Lee
.
Want
said
.
the
kitchen
of
ordinary
people
caught
in
Texas
.
says
just
getting
Things
all
problems
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certain
roles
last
year
.
.
she
is
nineteen
and
useless
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so
.
always
begin
room
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he's
usually
intentions
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so
long
.
he
appreciated
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site
says
.
I
know
what
makes
it
in
water
one
.
water
was
coming
inside
.
Raul
seeing
what
she's
back
.
.
maybe
soon
.
one
of
two
states
.
he
wants
.
it's
.
what
Succeed
They
certainly
can
.
sometimes
they
get
into
a
sentencing
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that
.
sometimes
needed
was
just
.
and
People
was
.
no
.
people
can
four
while
edit
all
.
six
.
the
risks
.
Euronext
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we
.
there
are
a
CEO
or
older
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Design
eight
.
saying
this
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programmers
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to
her
desires
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say
almost
as
well
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one
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the
to
hold
on
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we're
Estate
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to
say
we're
.
this
is
our
new
loans
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don't
to
edit
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in
London
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you
don't
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ss
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the
US
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see
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KOs
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the
euro
since
the
is
keeping
Internet
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more
Features
compared
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pro
to
make
Things
said
.
wash
all
United's
.
s
.
using
.
the
It's
All
right
our
history
the
nineteen
rumors
or
a
reduction
in
the
contexts
.
let's
leave
Users
areas
Everyone's
Job
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it's
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just
use
your
experiences
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a
to
species
.
it's
the
edit
dollars
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.
designers
us
People
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CNN's
.
everyone
is
Users
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everyone
has
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you
are
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just
several
.
the
US
is
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something
you
said
arrangements
are
.
four
.
it's
.
the
the
the
the
the
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