the THRIVEcast - Episode 19 - A primer on goals, and Joe Pine joins us to talk about customer experiences

It's a new year, so it's time to start talking about setting goals.  How do you do it?  Jason and Greg give their own definitive suggestions on setting goals which you may or may not agree with (but they don't care).  Joe Pine, author of The Experience Economy, comes on the podcast to help raise the bar as they discuss innovations in serving customers.  Mind blowing, to say the least!