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4-17-12 Dementia Care Keys to Effective Communication.wmv
PLEASE NOTE: CEUs are no longer available for this session. Teepa Snow will help you to develop better interaction skills when working with people with dementia during this webinar. Emphasizing the value of empathetic communication in combination with redirection and distraction, this approach is used to cope with distress and promote the use of improved non-verbal strategies, with a goal of reducing or minimizing unproductive conversations and resistive behaviors. From April 17, 2012.  
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