Ep. 12 - 'Expectations and Perceptions' - Heavy Breathing Just Before Midnight with Sandi Maki

Pondering our expectations, perceptions, and customer experiences as well as social media...where we all have a voice, and those who are tuned in will listen. Day after day in my inbox there are references to the Thank You Economy and how to offer a feedback loop for your customers so you can stay in the know.