All Mach4um's Items>Mach4um Webinar>Customer Equity Management
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Media

Customer Equity Management.mp4
33.38MB
Learn what it takes for your call center to move from customer service to customer equity management.  Learn why you should be measuring the 4 R's: resolution, retention, recovery, and referral.  Download the handout on the "attachments" tab.

Attachments

Customer_Equity_Management.pdf
3.25MB