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Why Helpdesk Software
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  1. Introduction
  2. Why HelpDesk software?
  3. Why invest in the Helpdesk?
  4. A fit for every industry...
  5. Slide 4
  6. 1. Desktop
  7. 2. Email Manager
  8. 3. Priority Manager
  9. 4. Web Interface
  10. 5. AD Manager
  11. 6. Job Monitor
  12. Contact PRD Software
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Why HelpDesk software? Why HelpMaster? HMP logo_basic_larger.png Why HelpDesk software? Why HelpMaster? HMP logo_basic_larger.png Why invest in the Helpdesk? HMP logo_basic_larger.png Your business needs to Your customers want balls.png Inspire confidence Keep a personal touch Reduce workload Keep everyone informed Don’t be tied to the office The best support Easy path to support Help at anytime To know that you care To be kept informed A fit for every industry... HMP logo_basic_larger.png Aerospace Telecommunications Healthcare Food Entertainment Defense Energy Construction Computer Pharmaceutical Chemical Timber Fishing Agriculture Mass Media Manufacturing Insurance Information Water HMP logo_basic_larger.png balls.png Email Manager.png Priority Manager 256.png Active Directory 256.png Web interface 256.png Job monitor 256.png 1. Desktop HMP logo_basic_larger.png balls.png Log new jobs Track and update jobs Perform Actions Maintain and use KB Generate reports Administrative suite Email Manager.png 2. Email Manager HMP logo_basic_larger.png Automatically convert emails into jobs Provide resolutions or send KB articles instantly Cooperates with other modules to seamlessly interact with jobs through to their completion Priority Manager 256.png 3. Priority Manager HMP logo_basic_larger.png Create powerful workflow rules Automatically manage Job escalation Deadlines Service Level Agreements (SLA) Web interface 256.png 4. Web Interface HMP logo_basic_larger.png Reduce the load on your helpdesk Self-service Log Track View KB articles Use HelpMaster online Get out of the office Active Directory 256.png 5. AD Manager HMP logo_basic_larger.png Less administration Simpler login Benefit from cleaner records through AD synchronisation Job monitor 256.png 6. Job Monitor HMP logo_basic_larger.png Keep track of your queue, even when logged out of HelpMaster Great if on a limited budget Contact PRD Software www.helpmasterpro.com Australia 02 6278 4664 International +612 6278 4664 Email sales@prd-software.com.au HMP logo_basic_larger.png Active Directory 256.png Web interface 256.png Job monitor 256.png