Flash Video Difficulties

Flash Video Difficulties

If you experience issues installing or using the latest version of Adobe Flash player on this site, it is most likely a faulty Flash player installation.

Remove the Faulty Flash Player

For Windows users, try the following to remove the faulty player and install the latest version:

  1. Download the Adobe Flash Player uninstaller:
    Windows: uninstall_flash_player.exe (181 KB) (updated 04/08/08)
    Note: If you have a Windows Flash Player uninstaller downloaded prior to April 4, 2008 on your desktop, then please delete it and download the latest version.
  2. Save the file to your system, choosing a location where you can find it (for example, your desktop).
  3. Quit all running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications are still running which might possibly use Flash Player.
  4. Click Start > Run.
  5. Type cmd in the Open field.
  6. Click OK.
  7. In the command window, navigate to the folder the uninstall_flash_player.exe file was saved to (if it was saved to your desktop, this is done by typing cd desktop and then pressing enter) and then type:
    uninstall_flash_player.exe /clean
  8. Press Enter.
  9. Restart your computer.
  10. Reinstall the Flash Player Plugin from Adobe.

For other operating systems, consult the following websites:

Are You Still Having Trouble with the Flash Player?

If you followed the instructions above and still have trouble with the Flash player, please consult the following websites:
Troubleshoot Adobe Flash Player installation for Windows
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19166&sliceId=2
Troubleshoot Adobe Flash Player for Intel-based Macs
http://kb.adobe.com/selfservice/viewContent.do?externalId=2dda3d81&sliceId=2
Troubleshooting Adobe Flash Player for Linux and Solaris
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15397&sliceId=1

Is the Problem Unrelated to the Flash Player?

If you believe the problem is not related to the Flash player, please contact TechSmith's Technical Support team using the Support Request Form: http://techsmith.custhelp.com/cgi-bin/techsmith. cfg/php/enduser/ask.php. You may also search the TechSmith technical Support Site.

Other Possible Issues

Quality and Type of Content

Screencast.com is unique in that uploaded content is not filtered or altered in any way. By allowing an account owner to upload a wide array of images, documents, presentations, and videos, Screencast.com puts the account owner in full control of content presented to viewers.

One of the risks of allowing account owners to upload their own files is that not all of these files are compatible with every viewers’ computer system or their software applications. Additionally, not all content creators understand the needs of their viewers and can upload content that is not Web-friendly or viewer-friendly. For instance, if an AVI video file is uploaded to Screencast.com, it will create a poor viewing experience since the entire video must be downloaded to the viewers’ computer before it can be viewed. This can give the impression that Screencast.com cannot play the video or it may seem like Screencast.com has crashed or hung the viewer’s system.

Many factors go into creating video and other content that provides a good viewer experience. This includes the correct file format, overall size, clear audio quality, the inclusion of player controls, and more.

To learn more about creating a great video experience for your viewers, see:

The TechSmith website also has many free resources available to you such as the Learning Center, Technical Support articles, Jing Blog, and User-to-User Forums. We hope you will take advantage of the information found there.

 

Note: The following survey is not used for technical support and support inquiries cannot be answered. If you need technical support, please use the links found in the body of this article.